Privacy Policy

Introduction

Level Up ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our job application assistant service.

By using Level Up, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Personal Information

When you create an account, we collect:

• Name and email address
• Authentication credentials (encrypted passwords or OAuth tokens)
• Profile information you choose to provide

Resume and Job Data

To provide our services, we collect and process:

• Resumes and documents you upload
• Job postings you submit for analysis
• Cover letters and application materials generated
• Job application tracking information

Usage Information

We automatically collect:

• Device and browser information
• IP address and approximate location
• Pages visited and features used
• Time spent on the platform

How We Use Your Information

We use the information we collect to:

• Provide and maintain our service
• Analyze job postings and match them with your resume
• Generate tailored resumes and cover letters
• Track your job applications
• Send you service-related notifications
• Improve and personalize your experience
• Detect and prevent fraud or abuse
• Comply with legal obligations

AI and Data Processing

Level Up uses artificial intelligence to analyze job postings and generate personalized content. When you use our AI features:

• Your resume and job posting data is processed by our AI systems
• We may use third-party AI providers (such as Anthropic) to process your data
• AI-generated content is created based on your inputs and is stored in your account
• We do not use your personal data to train AI models

Data Sharing and Disclosure

We do not sell your personal information. We may share your information with:

• Service Providers: Third parties that help us operate our service (hosting, analytics, payment processing)
• AI Providers: To process your data for AI-powered features
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

Data Security

We implement appropriate technical and organizational security measures to protect your information, including:

• Encryption of data in transit and at rest
• Regular security assessments
• Access controls and authentication
• Secure data storage practices

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. You can request deletion of your account and associated data at any time through your account settings. After deletion, we may retain certain information as required by law or for legitimate business purposes.

Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data
• Opt-out: Opt out of marketing communications

To exercise these rights, please contact us at support@levelup.careers or use the account settings in your dashboard.

Cookies and Tracking

We use cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Understand how you use our service
• Improve our service

You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features.

Children's Privacy

Level Up is not intended for users under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.